Website Privacy Policy

This is the privacy and policy for www.somethingtolookforwardto.org.uk (Site). The Site is operated by or on behalf of Something To Look Forward To Ltd (Private Company Limited by Guarantee: 9637644; Registered Charity No. 1164960) (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want your personal information distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Site. This privacy policy was last updated on 17th May 2018.

Information we may collect from you

We may collect and process the following information about you:

  • information (such as your name, email address, postal address, telephone number, company information, and date of birth) that you provide by completing forms on the Site, including if you apply for or donate a gift, leave a testimonial about a gift you have received, subscribe to any service, upload or submit any material via the Site, or request any information;
  • in connection with an application for a gift, your photo ID (e.g. driving licence or passport), information about your medication and condition, and a hospital letter verifying your condition;
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
  • information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them; and
  • employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job or volunteering vacancy or a general enquiry regarding employment or volunteering opportunities with us.

When you visit the Site, we may, by means of cookies and/or other similar technologies, automatically collect additional information about you – such as the type of internet browser or mobile device you use, any website from which you have come to the Site, your IP address (the unique address which identifies your computer or mobile device on the internet) and/or the operating system of your computer or mobile device. See our Cookies Policy for more information.

Uses made of your information

We use your personal information which we collect to:

  • enable us to provide you with the services and information offered through the Site and which you request;
  • audit the downloading of data from the Site;
  • improve the layout and/or content of the pages of the Site and customise them for users;
  • identify visitors to the Site;
  • carry out research on our users’ demographics; and
  • send you information we think you may find useful or which you have requested from us, provided you have indicated that you do not object to being contacted for these purposes.
  • Should you send us feedback and or photographs of you enjoying you enjoying gift we may share on social media unless you inform us that you do not want us to share.

You can tell us not to contact you with information regarding our services either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contacting us details at the end of this privacy policy.

Information sharing

We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents, partners (e.g. local support centres) or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing IT and other support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation, you agree that any personal information we hold about you may be transferred to that re-organised entity.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

We will not sell or pass on your data for any other purposes.

Child safety

Protecting the safety of children when they use the Internet is important to us. The Site is intended for use only by persons who are at least 18 years of age. By using the Site, you confirm to us that you meet this requirement and that.

External links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Security

We place great importance on the security of all personal information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Storage of your information

Your personal information which we collect is sent to and stored on secure servers located in the United Kingdom or on Capsule which is hosted on the Amazon AWS hosted platform: https://capsulecrm.com/security/

Such storage is necessary in order to process the information. [Personal information may be transferred by us to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your personal information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By using the Site, you agree to this storing, processing and/or transfer.]

Data retention

How long will you use my personal data for? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. This will typically be a period of 7 years. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances you can ask us to delete your data: see below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to andy@somethingtolookforwardto.org.uk, by telephone on 07817 418762 between the hours of 9am to 5pm, Monday to Friday, or write to us at:

Something To Look Forward To
84 Coleridge Road,
Cambridge,
CB1 3PJ