Thank you for contacting us

Thank you for thinking of donating a stay in your accommodation for someone affected by cancer.

Our aim is to make this experience as seamless as possible so here is some extra information to answer any questions you may have during the process.

1.     ‘Something To Look Forward To’ beneficiaries go through a stringent application process which includes verification of diagnosis, proof of ID, and assessment of financial situation. This information is confidential to our organisation and the applicant, and we ask kindly that you do not ask recipients sensitive issues about their circumstances.

2.     You will only hear about a successful applicant through us via our email introduction and we have clear messages across our website that applicants should not contact our donors. If you are contacted by someone who has not been introduced by us, please do let us know and we can manage the correspondence.

3.     You will have provided us with specific information about your donation including length of stay, number of people and dates etc which will have been agreed by the recipient during the application process. You should not be asked to make any changes to your donation so please do let us know if anyone makes any special requests and we will manage the correspondence.

4.     On very rare occasions some people may not be able to take up a donated break due to the nature of the disease including relapse, treatment plans, surgery, and emergencies. If a recipient contacts you directly about no longer being able to attend, please do let us know so we can reallocate the break with your agreement.

5.     Many of the people using our service will be undergoing cancer treatment or surgery and may not be able to communicate quickly with you on every occasion. If you need any assistance with communication, please contact a member of the ‘Something To Look Forward To’ team.

6.     We endeavour to provide our donors with beneficiary testimonials so you can see the impact your donation has had. We make several attempts to contact the beneficiary however on rare occasions we do not receive feedback and must respect people’s right to privacy.

7.     We are always looking of ways to improve our service delivery so if you have any feedback, please do let us know.

If you would like to receive our monthly eNewsletters about the charity, what we have been up to, who has been helping us… please simply fill out the eNewsletter signup form.

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